Group Head

Grapes, India’s leading Integrated communications agency nurtures digital strategy and marketing approach across paid, earned, and owned platforms. With both brand and business impact in the forefront, Grapes offers full services in Digital and Communication Solutions – Strategy Wonks at head and Creative at heart, we are strong in setting KPIs, goals and executing innovative-creative campaigns. We combine Strategy, Process, and Trends to build brands and turn customers into evangelists. Powered with a deep Technical Knowledge – combined with extensive experience in Digital marketing, we at Grapes are equipped to service all our clients with perfect communication advice as apt for their brands. The vision is a clear one, of outperforming expectations at every possible stage. With over 200+ minds continuously at work, we own what we do! Agile minds are at our core with a continuous endeavor to invest in talent

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Roles & Responsibilities

Receive medium - large client briefs and decode them with the team
Review client briefs received & decoded by Associate Managers and Sr. Executives
Regular touch-base calls and meetings with clients to provide updates, collect feedback, build relationship understand client’s strategic / growth plans and identify upsell opportunities
Daily communication with clients to provide updates and collect feedback
Ensure timely and prompt action (by the team) basis client feedback
Ensure timely and proactive response to client emails (by self and by team)
Review accuracy and completeness of information to be shared with functional teams
Coordinate with functional teams to ensure timely, accurate and complete delivery of client work
Brainstorm with relevant teams for client pitches and execution of briefs
Ensure accurate referencing and industry benchmarking by the team
Review all postings going on social media platforms
Attend shoots and music recordings
Vendor management for outsourced work
Maintain and create campaign cost sheets
Review and share weekly JSRs with clients
Client on-boarding
Review & vet presentations created (by the team) for client meetings, internal management meetings and case studies
Pitch new concepts to existing clients, based on specifically identified needs of the client
Industry benchmarking basis the competitor analysis process. Identify process improvements, new potential offerings and internal training needs basis the same
Ensure timely collection of data and inputs from functional teams for the purpose of social media and brand analysis report creation
Review reports created for social media and brand analysis
Raise all financial paperwork to clients and review those raised by vendors
Review all financial trackers and update the Associate Account Director on the same. Provide necessary inputs and course correction where required. Ensure their creation at the pre-defined frequency
Organize weekly team meetings to track work progress and provide feedback to the team as a whole
Organize regular one-on-one discussion (with team members) to provide and collect individual feedback
Hire capable, independent resources that can understand, communicate and execute client briefs accurately
Create a team culture of research and self-development
Build more capable teams by mentoring and guiding them to find solutions proactively – on the client-side as well as internally
Work with the L&D team to structure training programs that directly impact work quality along with specific competencies

Desired Qualifications & Experience

UG - Any Graduate - Any Specialization OR PG - Any PG Course – Any Specialization; Post Graduation Not Mandatory.
Candidates with 7+ years of work experience can apply. Should have preferably been involved in Client Servicing, Strategy and Execution – All three
Prior team management experience preferred
Proven & demonstrable experience of being able to work under pressure and multi-task. Should be comfortable with handling pressure since the role demands it

Group Head

Roles & Responsibilities

Desired Qualifications & Experience

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